Data privacy statement

Data privacy statement

General data privacy statement

Our site can be used without having to enter your personal details. Different provisions might apply to the use of individual services on our site; in this case they are explained separately below. Your personal details (e.g. your name, address, email address, phone number etc.) will only be processed by us in accordance with the provisions of the German data protection law. Data is regarded as personal when it can unambiguously be allocated to a particular natural person. The legal basis for data privacy can be found in the Federal Data Protection Act [Bundesdatenschutzgesetz] (BDSG) and the Telemedia Act [Telemediengesetz] (TMG). In this respect the provisions below will provide you with information about how the supplier collects, uses and processes personal details, how much data this involves and its purpose.

For orders via our Webshop

You can either place orders as a guest through our website without registering or register in our shop as a customer for future orders. The advantage of being registered in our webshop is that you can make an order directly in our shop by logging in with your e-mail address and your password without having to enter your contact information again.

Your personal data will be filled in a form, get transmitted to us and stored. Once you place an order in our Webshop, we will collect the following data in the case of a guest customer as well as in the case of a registered customer:

  • salutation, first name, last name,
  • a valid email address,
  • address,
  • telephone number (landline and / or mobile)

The collection of these data takes place in order to:

  • identify you as our customer;
  • process, fulfill and handle your order;
  • to write to you if needed;
  • send you invoices;
  • settle possible liability claims, as well as to assert any claims against you;
  • ensure the technical administration of our Webshop;
  • manage our customer data.

The data processing is based on your order and / or registration and is in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO for the stated purposes for the proper processing of your order and for the mutual fulfillment of obligations arising from the purchase agreement.

The collected personal data will be stored for the processing of your order until the expiration of the statutory retention obligation and then deleted, unless according to Article 6 para. 1 sentence 1 lit. c DSGVO we are obliged to store your data for a longer period of time due to tax and commercial requirements for storage and documentation (HGB, StGB or AO) or you are obliged to make further storage in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO have consented.

Product availability and wish list
These functions are only available to registered users. With the product availability you can be automatically informed as soon as a product is in stock again.

With the wish list you can remember items for the future. You can delete the wish list entries on your profile at any time. Your wish list and product availability information will also be deleted at the latest when your account is deleted.

Use and disclosure of personal information

When you engage us with rendering of a service or the sending of goods, your personal information will only be used to the extent necessary for the rendering of the service or the fulfillment of the contract, unless you have specifically agreed to other uses thereof. This includes, in particular, the disclosure of your information to shipping companies, credit companies or other service providers used to render the service or fulfill the contract.

Upon complete fulfillment of the contract, your information will be blocked from further use and deleted after expiry of the retention period prescribed by tax and commercial law, to the extent that you have not expressly consented to its further use.

Use and transmission of personal details

When you instruct us to provide you with a service or send you merchandise, your personal details will only be used without your separate consent insofar as is necessary for the provision of the service or the execution of the agreement. This includes in particular passing your details on to transport companies, credit companies or other service providers used to provide the service or process the agreement.

Once the agreement has been completely processed, your details will be blocked against further use, and after the expiry of the retention periods prescribed by tax and commercial law they will be deleted unless you have expressly consented to their being used further.

Server Log Data

When you visit our site we automatically save the information transmitted by your browser when you visit this site. This information comprises your request for access, your IP address, browser type and language, and the date and time of access. The information is exclusively used to analyse and maintain the technical operation of our servers and network, and is automatically deleted after 3 months.

Newsletter

We use the MailChimp component to send our newsletters. MailChimp is a service of The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA.

With the newsletter we inform you about us and our offers. If you would like to receive the newsletter, we need a valid email address from you and information that allows us to verify that you are the owner of the specified email address or that the owner agrees to receive the newsletter.

Your data (e-mail address, name, date of birth, IP address, date and time of your registration) will be transmitted to a server of The Rocket Science Group in the USA and stored there in compliance with the „EU-US Privacy Shield“.

Further information on data protection at MailChimp can be found under: http://mailchimp.com/legal/privacy/

Further information on the „EU-US Privacy Shield“ can be found at:

The Federal Commissioner for Data Protection and Freedom of Information

http://ec.europa.eu/justice/data-protection/international-transfers/eu-us-privacy-shield/index_en.htm

You can cancel or revoke your subscription to this newsletter and your consent to the storage of your data at any time in the future.

The revocation can take place via a link provided on each newsletter, on your profile area or by notifying to the different above given contacts.

Newsletter tracking

Our newsletters contain so-called tracking pixels (web bugs) through which we can recognize whether an e-mail was opened and when, and which links in the e-mail were followed by the personalized recipient.

Data privacy statement for cookies

Our website uses cookies, which are small text files that enable specific information related to the user to be stored on the user’s end device while he/she is using the website. Cookies make it possible in particular to ascertain the frequency of use and numbers of users on the site, to analyse the site usage behaviour, and also to make our offering more customer-friendly. Cookies continue to be stored after the browser session has finished, and can be accessed again next time the user visits the site. If you do not want this to happen, you should adjust the settings of your Internet browser so that it refuses to accept cookies.

Inclusion of third party services and content

It can be the case that third party content such as YouTube videos, RSS feeds or graphics from other websites are incorporated in this website. This always requires the providers of this content (referred to below as “third party suppliers”) to be aware of the user’s IP address, because without the IP address they would be unable to send the content to the respective user’s browser. The IP address is thus necessary for displaying this content. We endeavour only to use content from providers that solely use the IP address to deliver such content. However, we have no influence, for example, over third party suppliers that store the IP address for statistical purposes. We inform users of this insofar as we are aware of it.

Web analysis with Google (Universal) Analytics

This website uses Google (Universal) Analytics, a web analysis service of Google Inc. (www.google.de). Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as „cookies“, text files that are stored on your computer. The information generated about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is reduced prior to the transmission within the Member States of the European Union or in other partner states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser as part of Google Analytics will not be merged with any other Google data. You can prevent Google from collecting the data generated by the cookies and related to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en 

As an alternative to the browser plugin, you can click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is stored on your mobile device. If you delete your cookies, you must click the link again.

Data retention
When data reaches the end of the retention period, it is deleted automatically on a monthly basis. The retention period is 14 months.

Using Facebook Social Plugins

Our website uses so-called social plugins („plugins“) of the social network Facebook, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA („Facebook“). The plugins are marked with a Facebook logo. An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins

When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has called up the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there. If you are logged in to Facebook, Facebook can immediately associate your visit to our website with your Facebook profile. If you interact with the plugins, for example by clicking the „I like“ button or making a comment, this information is also transmitted directly to a Facebook server and stored there. The information is also published on your Facebook profile and displayed to your Facebook friends. The purpose and scope of the data collection and the further processing and use of the data by Facebook and your rights and setting options for the protection of your privacy can be found in Facebook’s privacy policy: http://www.facebook.com/policy.php If you do not want Facebook to associate the data collected via our website directly with your Facebook profile, you must log out of Facebook before visiting our website. You can also completely prevent the Facebook plugins from loading with add-ons for your browser, e.g.

for Mozilla Firefox: https://addons.mozilla.org/de/firefox/addon/facebook-blocker/

for Opera: https://addons.opera.com/de/extensions/details/facebook-blocker/?display=en

for Chrome: https://chrome.google.com/webstore/detail/
facebookblocker/chlhacbfddknadmnmjmkdobipdpjakmc?hl=en

Use of Twitter Plugins (e.g. „Twitter“ button)

Our website uses so-called social plugins („plugins“) of the microblogging service Twitter, which is operated by Twitter Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA („Twitter“). The plugins are marked with a Twitter logo, for example in the form of a blue „Twitter bird“. You can find an overview of the Twitter plugins and their appearance here: https://about.twitter.com/en_us/company/brand-resources.html When you access a page of our website that contains such a plugin, your browser establishes a direct connection to the Twitter servers. The content of the plugin is transmitted directly from Twitter to your browser and integrated into the page. The integration gives Twitter the information that your browser has called up the corresponding page of our website, even if you do not have a Twitter profile or are not currently logged in to Twitter. This information (including your IP address) is transmitted directly from your browser to a Twitter server in the USA and stored there. If you are logged in to Twitter, Twitter can immediately associate your visit to our website with your Twitter account. If you interact with the plugins, for example by pressing the „Twitter“ button, the corresponding information is also transmitted directly to a Twitter server and stored there. The information will also be published on your Twitter account and displayed to your contacts. The purpose and scope of data collection and the further processing and use of the data by Twitter and your rights and setting options for the protection of your privacy can be found in the Twitter privacy policy: https://twitter.com/privacy If you do not want Twitter to associate the data collected via our website directly with your Twitter account, you must log out of Twitter before visiting our website. You can also completely prevent the Twitter plugins from loading with add-ons for your browser, e.g. with the script blocker „NoScript“ (http://noscript.net/).

Use of etracker

On our site we use components from etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg. Every time our site is accessed, these components collect and save data for marketing and optimisation purposes, from which usage profiles can be generated under a pseudonym when cookies are used. Cookies are small text files that are stored locally in the cache of the visitor’s Internet browser to enable the Internet browser to be recognised again. The data collected in this way is not used to identify the visitor to our website personally unless the visitor has separately issued their consent. This data will also not be merged with personal data or with usage profiles generated under a pseudonym. You can object to this data collection and storage at any time with future effect. To object to your data being stored, please visit http://www.etracker.de/privacy?et=V23Jbb and follow the instructions there.

Use of Instagram Social Plugins

Our website uses so-called Social Plugins („Plugins“) from Instagram, which are operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA („Instagram“). The plug-ins are marked with an Instagram logo, for example in the form of an „Instagram camera“. You can find an overview of the Instagram plugins and their appearance here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges When you access a page of our website that contains such a plugin, your browser establishes a direct connection to Instagram servers. Instagram transfers the content of the plugin directly to your browser and integrates it into the page. This integration informs Instagram that your browser has called up the corresponding page of our website, even if you do not have an Instagram profile or are not currently logged in to Instagram. This information (including your IP address) is transmitted directly from your browser to an Instagram server in the USA and stored there. If you are logged in to Instagram, Instagram can immediately associate your visit to our website with your Instagram account. If you interact with the plugins, for example by pressing the „Instagram“ button, this information is also transmitted directly to an Instagram server and stored there. The information is also published on your Instagram account and displayed to your contacts. The purpose and scope of data collection and the further processing and use of the data by Instagram and your rights and setting options for the protection of your privacy are described in Instagram’s privacy policy: https://help.instagram.com/155833707900388/ If you do not want Instagram to associate the data collected via our website directly with your Instagram account, you must log out of Instagram before visiting our website. You can also completely prevent the Instagram plugins from loading with add-ons for your browser, e.g. with the script blocker „NoScript“ (http://noscript.net/).

Use of Pinterest Social Plugins

Our website uses so-called social plugins („plugins“) of the social network Pinterest, which is operated by Pinterest Inc. 808 Brannan Street, San Francisco, CA 94103, USA („Pinterest“). The plugins can be identified, for example, by buttons with the „Pint it“ symbol on a white or red background. You can find an overview of the Pinterest plugins and their appearance here: https://developers.pinterest.com/docs/getting-started/introduction/ If you call up a page of our website that contains such a plugin, your browser establishes a direct connection to Pinterest’s servers. The content of the plugin is transmitted by Pinterest directly to your browser and integrated into the page. The integration gives Pinterest the information that your browser has called up the corresponding page of our website, even if you do not have a profile at Pinterest or are not currently logged in to Pinterest. This information (including your IP address) is transmitted directly from your browser to a Pinterest server in the USA and stored there. If you are logged in to Pinterest, Pinterest can immediately associate your visit to our website with your Pinterest profile. If you interact with the plugins, for example by pressing the „Pin it“ button, the corresponding information is also transmitted directly to a Pinterest server and stored there. The information is also published on Pinterest and displayed to your contacts. The purpose and scope of the data collection and the further processing and use of the data by Pinterest and your rights and setting options for the protection of your privacy can be found in Pinterest’s privacy policy: https://about.pinterest.com/de/privacy-policy If you do not want Pinterest to associate the data collected via our website directly with your profile on Pinterest, you must log out of Pinterest before visiting our website. You can also completely prevent the loading of the Pinterest plugins with add-ons for your browser, e.g. with the script blocker „NoScript“ (http://noscript.net/).

Use of Youtube components with enhanced data protection mode

On our website we use components (videos) from YouTube, LLC 901 Cherry Ave, 94066 San Bruno, CA, USA, a company of Google Inc, Amphitheatre Parkway, Mountain View, CA 94043, USA.

When you access a page that has an embedded video, it connects you to the YouTube servers and displays the content on the website by notifying your browser.

If you are logged in to YouTube at the same time, this information will be associated with your YouTube account. You can prevent this by logging out of your member account before visiting our website.

Further information on YouTube’s data protection is provided by Google under the following link: https://www.google.de/intl/de/policies/privacy/

Use of Trusted Shops

Rating reminder by Trusted Shops:
If you have given us your express consent to this during or after your order by activating an appropriate checkbox or clicking a button provided for this purpose („Rate later“), we will send your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de) in order to remind you by e-mail of the possibility of submitting a rating. This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.

Variant seal of approval + ratings:
Integration of the Trusted Shops Trustbadge: The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops seal of approval and any collected evaluations as well as to offer Trusted Shops products to buyers after an order. This serves the protection of our legitimate interests in an optimal marketing of our offer, which predominate in the context of a balancing of interests. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. When the trust badge is called, the web server automatically saves a so-called server log file, which contains e.g. your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your page visit. Further personal data is only transferred to the Trusted In this case the contractual agreement between you and Trusted Shops applies.

Variant ratings without seal of approval:
Integration of the Trusted Shops Trustbadge: The Trusted Shops Trustbadge is integrated on this website to display our evaluations collected with Trusted Shops, if applicable. This serves the protection of our legitimate interests in an optimal marketing of our offer, which predominate in the context of a balancing of interests. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. When the trust badge is called, the web server automatically saves a so-called server log file, which contains e.g. your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your page visit. Further personal data is only transferred to Trusted Shops if you decide to use Trusted Shops products after completing an order or have already registered for use. In this case the contractual agreement between you and Trusted Shops applies.

Using PayPal as a payment method

If, while completing your order, you decide to use PayPal as an online payment service, your contact details will be sent to PayPal during the order process. PayPal is a service from PayPal (Europe) S.à.rl & Cie. SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal assumes the function of an online payment service and trustee, and offers buyer protection services.

The personal data transmitted to PayPal usually includes your first name, last name, address, telephone number, IP address, e-mail address, or other data required to process your order, such as the quantity of articles ordered, the article number, invoice amount, percentage taxes and invoice details, etc.

This information needs to be transferred to process your order using your chosen payment method, mainly in order to confirm your identity and manage your payment and the customer relationship.

Please note the following however: PayPal may also pass on your personal data to subcontractors or other affiliates, to the extent necessary for fulfilling the contractual obligations arising from your order or for processing personal data in your order.

Depending on the payment type you pre-select in your PayPal account, which may include payment by invoice or direct debit, PayPal will transfer the personal data transferred to PayPal to credit agencies. The information transferred serves to identify you and to verify your creditworthiness with regard to the order you have placed. Please refer to the PayPal Privacy Policy for more information on the credit agencies PayPal transfers data to and which data is collected, processed, stored and passed on by PayPal: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

Using SOFORT Banking as a payment method

If, while completing your order, you decide to use SOFORT Banking as an online payment service, your contact details will be sent to SOFORT Banking during the order process. SOFORT Banking is a service from SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany. SOFORT Banking takes over the function of an online payment service provider, and allows you to make cashless payments for products and services over the Internet.

The personally identifiable information sent when you make a SOFORT Banking usually comprises your first name, last name, address, telephone number, IP address, e-mail address, or other data required for processing your order, including the number of articles ordered, the article number, the invoice amount, percentage taxes and invoice details etc.

This information needs to be transferred to process your order using your chosen payment method, mainly in order to confirm your identity and manage your payment and the customer relationship.

Please note the following however: SOFORT Banking may also pass on your personal data to subcontractors or other affiliates, to the extent necessary for fulfilling the contractual obligations arising from your order or for processing the personal data in your order.

In some circumstances, SOFORT Banking may transfer to credit agencies the personal data which has been transferred to SOFORT Banking. The information transferred serves to identify you and to verify your creditworthiness with regard to the order you have placed.

Please refer to the Privacy Policy displayed during the SOFORT Banking payment process to find out which data protection principles SOFORT Banking applies when processing your data.

If you have any further questions regarding the use of your personal data, please contact SOFORT Banking by e-mail (datenschutz@sofort.com) or in writing (SOFORT GmbH, Datenschutz, Theresienhöhe 12, 80339 Munich, Germany).

Name and address of the data protection supervisor

The data protection supervisor, responsible for the processing is:

Carsten Borowski
LOROP GmbH
Landgrafenstraße 16
10787 Berlin
Germany
Tel.: (+49) 030 330 96 26 -0
Email: datenschutz@lorop.de
Website: www.lorop.de

Any person can contact our data protection supervisor at any time with any questions or suggestions regarding our privacy policy.

Right of access

According to the provisions of the German Federal Data Protection Act (Bundesdatenschutzgesetz), you have a right to be provided with information, free of charge, about your stored data as well as, where applicable, a right to have this data corrected, blocked or deleted.

If you have any questions on the collection, processing or use of your personal information or would like access to, correction, blocking or deletion of data, please use the same method as for the revocation of consents granted:

AMPELMANN GmbH
Sophienstraße 21
Abteilung für Informationstechnologie
10178 Berlin

datenschutz@ampelmann.de